FAQ – TradeOverseas.ca
1. General
Q: What is TradeOverseas.ca?
A: TradeOverseas.ca is a global B2B marketplace connecting suppliers from Asia with retailers, wholesalers, and dropshippers in North America, Europe, Japan, Australia, and beyond. We simplify cross-border trade by managing shipping, pricing, and customs clearance.
Q: Who can use TradeOverseas.ca?
A: Retailers, wholesalers, e-commerce sellers, and suppliers who want to expand into global markets.
2. For Buyers & Retailers
Q: How do I place an order?
A: Create an account, browse product categories, and checkout. For bulk/wholesale, request a quote directly.
Q: What countries do you ship to?
A: We ship worldwide, with strong coverage in:
-
USA & Canada: 7–15 business days
-
Europe: 10–18 business days
-
Japan & Australia: 8–15 business days
Q: Do you offer dropshipping services?
A: Yes. You can list our products on your store without holding inventory. Once you sell, we ship directly to your customer.
Q: Are there minimum order requirements?
A: For dropshipping, no. For wholesale, minimums vary by product and supplier.
Q: What payment methods do you accept?
A: Credit cards, PayPal, and bank transfers. For approved wholesale accounts, extended payment terms may be offered.
3. For Suppliers
Q: How can I become a supplier?
A: Click Sell With Us, submit your details, and once approved, you can ship products to our warehouse in India for international sales.
Q: What are the supplier payment terms?
A: 50% paid when goods reach our warehouse, 50% within 30 days of sales confirmation.
Q: Who handles shipping to customers?
A: TradeOverseas manages all international shipping, customs, and buyer deliveries. Suppliers only deliver to our warehouse.
Q: Who pays for returns?
A: Suppliers are responsible for the cost of any returns due to product defects or quality issues.
4. Shipping & Returns
Q: How long does shipping take?
A: Typical delivery times:
-
USA & Canada: 7–15 days
-
Europe: 10–18 days
-
Japan & Australia: 8–15 days
Q: What if my order is delayed?
A: We work with reliable logistics partners, but customs and local regulations may cause delays. Our team provides live tracking and updates.
Q: What is your return policy?
A: Returns are accepted for damaged, defective, or mis-shipped items. Retailers must notify us within 24 hrs of delivery.
5. Trust & Sustainability
Q: How do you ensure product quality?
A: We verify all suppliers, set packaging standards, and offer buyer protection policies.
Q: What is your sustainability promise?
A: We promote eco-friendly, responsibly made products, support artisans, and aim to reduce the global carbon footprint.
Q: Do you support local communities?
A: Yes. We work with artisans and small businesses, ensuring fair trade practices and global market access.
6. Support & Contact
Q: How can I contact TradeOverseas?
A: You can reach us via the Contact Us page, by email, or live chat. We support customers and suppliers across time zones.
Q: Do you provide dedicated account managers?
A: For wholesale and bulk buyers, yes. Dedicated account support is available to help manage large orders.